Refunds & Cancellation

Right of withdrawal

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel a digital service subscription within 14 days of purchase. If you cancel within this period and have not used the service, you are entitled to a full refund.

If you have used the service during the withdrawal period, you waive the right to cancel. We will inform you of this at the time of purchase.

Monthly subscriptions

For monthly subscriptions, you may cancel at any time. Your access continues until the end of the current billing period. We do not provide partial-month refunds unless required by law.

Annual subscriptions

Annual subscriptions may be cancelled within the first 14 days for a full refund. After 14 days, you may cancel at any time, and your access continues until the end of the paid period. A prorated refund may be offered at our discretion for unused months.

How to request a refund

Email refunds@brightcommerce.co.uk with your account email, the service name, and the reason for your request. We aim to respond within 5 business days. Approved refunds are processed to the original payment method within 10 business days.

Disputes & escalation

If you are unsatisfied with our response, you may escalate your complaint by emailing complaints@brightcommerce.co.uk. We will review your case and provide a final response within 14 business days. You may also contact the relevant alternative dispute resolution provider if we cannot reach an agreement.